Privacy Policy

Effective Date: July 2, 2026

1. Introduction and Company Information

This Privacy Policy explains how NorthWave Streaming Studio collects, uses, discloses, stores, and protects personal information in connection with its streaming-studio services, website, client communications, production activities, and related business operations. NorthWave Streaming Studio is committed to handling personal information in a manner that is transparent, lawful, and consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation.

NorthWave Streaming Studio operates as a streaming-studio business and may provide live-stream production, recording, post-production, technical support, event streaming, content hosting, and related services.

Business Contact Information:

• Legal Name: NorthWave Streaming Studio
• Address: 245 King Street West, Suite 1800, Toronto, ON M5V 3M2, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5946

By using our services or interacting with us, you acknowledge that your personal information may be collected and processed as described in this Privacy Policy.

2. Data Collection and Processing

NorthWave Streaming Studio may collect personal information directly from you, automatically through our website or digital platforms, and from third parties where permitted by law. The types of personal information we may collect include:

• Identification and contact information: name, email address, phone number, mailing address, company name, job title, and account credentials.
• Billing and transaction information: payment details, invoicing information, purchase history, and tax-related records.
• Service and project information: project briefs, production preferences, scheduling details, technical requirements, and communications related to streaming or studio services.
• Technical and usage information: IP address, browser type, device identifiers, operating system, log data, cookies, analytics data, and interaction data from our website or platforms.
• Audio, video, and image data: recordings, livestream footage, photographs, and related media captured or processed as part of our services.
• Communications: emails, messages, support requests, feedback, and other correspondence.

We may process personal information by collecting, recording, organizing, storing, adapting, retrieving, using, disclosing, transmitting, and deleting it, as necessary for our business operations and legal obligations.

3. Purpose of Data Processing

NorthWave Streaming Studio processes personal information for the following purposes:

• to provide, operate, and improve our streaming-studio services;
• to communicate with clients, vendors, talent, and website users;
• to schedule and manage studio bookings, livestreams, recordings, and production projects;
• to process payments, issue invoices, and maintain accounting records;
• to personalize and optimize user experience and service delivery;
• to troubleshoot technical issues and maintain system security;
• to conduct analytics, quality assurance, and service improvement;
• to comply with legal, regulatory, tax, and contractual obligations;
• to protect our rights, property, personnel, clients, and systems;
• to send administrative notices, service updates, and, where permitted, marketing communications;
• to manage disputes, claims, and investigations.

4. Legal Basis for Processing

Under Canadian privacy law, we generally collect, use, and disclose personal information with your knowledge and consent, unless otherwise permitted or required by law. Depending on the circumstances, NorthWave Streaming Studio may rely on one or more of the following grounds:

• Consent: where you have provided express or implied consent for a specific purpose;
• Contractual necessity: where processing is necessary to enter into, perform, or manage our services or agreements;
• Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
• Legitimate business purposes: where processing is reasonable for business administration, security, fraud prevention, service improvement, or internal operations, and where such processing is permitted by law;
• Protection of interests: where necessary to protect the rights, safety, or property of NorthWave Streaming Studio, our clients, users, or others.

Where consent is the basis for processing, you may be able to withdraw that consent subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

NorthWave Streaming Studio may disclose personal information to third parties only where necessary and permitted by law, including:

• Service providers: hosting providers, cloud storage providers, payment processors, analytics providers, customer support tools, email delivery services, IT and cybersecurity vendors, and professional advisors;
• Business partners and contractors: production staff, freelancers, technicians, editors, event partners, and other parties involved in delivering our services;
• Legal and regulatory authorities: where required to comply with applicable law, lawful requests, or legal process;
• Corporate transactions: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality protections;
• Other disclosures: where you have consented or where disclosure is otherwise permitted or required by law.

We require third parties that process personal information on our behalf to use appropriate safeguards and to process such information only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers, platforms, or technical infrastructure may be located outside Canada, including in the United States or other jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from countries outside Canada.

When personal information is processed outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries. NorthWave Streaming Studio takes reasonable steps to ensure that cross-border transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.

7. Storage Duration

NorthWave Streaming Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, to enforce agreements, and to maintain appropriate business records.

Retention periods vary depending on the type of information and the purpose of processing. For example:

• client and billing records may be retained for tax, accounting, and audit purposes;
• project files, recordings, and communications may be retained for the duration of the project and a reasonable period thereafter;
• website logs and analytics data may be retained for security, troubleshooting, and performance analysis;
• information no longer required is securely deleted, anonymized, or destroyed in accordance with our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by NorthWave Streaming Studio:

• Access: to request confirmation of whether we hold personal information about you and to obtain access to that information;
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: to request deletion of personal information in certain circumstances, subject to legal retention obligations and other exceptions;
• Restriction: to request that we limit the processing of your personal information in certain situations;
• Data portability: where applicable, to request a copy of certain personal information in a structured, commonly used, and machine-readable format;
• Objection: to object to certain processing activities where permitted by law, including some forms of direct marketing.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent for certain information or uses, we may no longer be able to provide some services, features, or communications to you.

10. Right to Complain

If you have concerns about how NorthWave Streaming Studio handles your personal information, we encourage you to contact us first so that we can attempt to resolve the issue promptly and fairly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We will cooperate with any lawful investigation or inquiry by a privacy authority.

11. Data Security

NorthWave Streaming Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include:

• access controls and authentication measures;
• encrypted transmission where appropriate;
• secure storage and backup procedures;
• network and endpoint security tools;
• staff confidentiality obligations and privacy training;
• vendor due diligence and contractual protections;
• incident response and breach management procedures.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a privacy incident involving personal information, we will respond in accordance with applicable law.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

• NorthWave Streaming Studio
• 245 King Street West, Suite 1800, Toronto, ON M5V 3M2, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5946

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

13. Changes to Privacy Policy

NorthWave Streaming Studio may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will post the updated policy and revise the effective date above, and we may provide additional notice where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.